Shipping policy
Order Cutoff Time: Orders placed before 12:00 PM (noon) CET on business days will be processed and shipped the same day. Orders placed after this time will be processed the following business day.
Customer Service Hours: Our customer service team is available Monday–Friday, 9:00 AM – 6:00 PM CET. You can reach us at support@champclaux.store or +33 5 56 36 83 34.
Processing Time: All orders are processed within 1–2 business days. Orders are not processed or shipped on weekends or public holidays.
Shipping Zones: We ship to France, across Europe, and to the United States.
Delivery Times:
- France: 6–8 business days
- Europe: 6–8 business days (may vary by country)
- United States: 7–14 business days (may vary by state and carrier)
Delivery times are estimates and may be affected by carrier delays, customs processing, or peak periods.
Shipping Costs: Shipping costs are calculated at checkout based on your delivery address and the weight of your order.
Customs & Import Duties (USA): Orders shipped to the United States may be subject to customs duties and import taxes upon arrival. These charges are the responsibility of the customer and are not included in the order total or shipping cost.
Order Tracking: Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package through the carrier's website.
Lost or Damaged Packages: If your order arrives damaged or is lost in transit, please contact us at support@champclaux.store within 7 days of the expected delivery date. We will work with the carrier to resolve the issue as quickly as possible.
Contact Us For any shipping-related questions, please reach out to us at: 📧 support@champclaux.store 📞 +33 5 56 36 83 34